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Refund & Cancellation Policy

Last Updated: 2026-10-13

This policy explains how cancellations and refunds work for paid Cexscan Pro subscriptions purchased on https://www.cexscan.com/. It forms part of our Terms of Service.

1. Who Processes Your Payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's Buyer Terms also apply to your purchase.

2. Subscriptions & Renewal

  • Cexscan Pro is billed monthly in advance and renews automatically at the end of each billing period until you cancel.
  • Where a free trial is offered, a payment method is required to start it. You are not charged during the trial; the first payment is taken when the trial ends unless you cancel before then.
  • The price, billing period and any trial are shown on our pricing page and at checkout before you pay.

3. Cancellation

  • You can cancel at any time from your account: open the user menu, choose Subscription, and select Cancel subscription.
  • When you cancel, no further payments are taken. You keep Pro access until the end of the billing period you have already paid for, after which your account returns to the Free plan.
  • If you cancel during a free trial, you will not be charged.

4. Refunds

  • If you are not satisfied, you can request a full refund within 14 days of your first payment for a subscription.
  • Renewal payments are not refunded for the remainder of a billing period, but you can cancel at any time to stop future renewals.
  • Refunds are returned to the original payment method. Once a refund is issued, Pro access ends.
  • Nothing in this policy limits any rights you have under applicable consumer law, including statutory withdrawal rights where they apply.

5. How to Request a Refund

Contact us at info@cexscan.com or through our contact page with the email address used for the purchase. You can also contact Paddle directly via the link in your receipt email or at paddle.net.

6. Changes to This Policy

We may update this policy from time to time. Changes apply to purchases made after the “Last Updated” date above.

7. Contact Us

📧 info@cexscan.com 🌐 https://www.cexscan.com/